19/06/2019 17:06 HRS

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Job Description                   Customer Service Account Handler 

Company:                                White Light Ltd

Department:                          Customer Service

Reports to:                             Customer Service Team Manager

Working hours:                   40-hour week over 5 days Monday – Friday

Salary:                                     Dependent on experience

The Role Summary

Account Handlers are responsible for the handling of technical customer enquiries, orders, and accounts on a day-to-day basis. Customer Service Account Handlers are directly responsible for generating income in line with departmental budgets and goals. The team is expected to work together (and with the wider organisation) to generate profit, repeat custom and new business.

Key Duties and Responsibilities:

As part of the team, you will…

  • Manage incoming technical sales enquiries
  • Liaise with customers, clients and colleagues in a helpful and courteous manner
  • Prepare quotations, confirmations, pick lists, purchase orders, stock requests and invoices
  • Coordinate the booking and availability of products for hire/ sale via WL asset management system
  • Keep all WL systems and information up to date in an accurate and timely manner
  • Handle the delivery of orders in collaboration with WL operational warehouse teams
  • Ensure that all company processes and procedures are adhered to at all times
  • Handle any after sales or quality issues should they arise
  • Continually learn about the company’s current activities, products, systems, processes and technical expertise in order to deal effectively with customers
  • Work to generate profit in line with departmental targets and budgets
  • Work to generate repeat business from the existing client base

Technical Skills


  • Previous experience within a sales role
  • Previous experience of quotation preparation, pricing and cost management
  • Capable financial acumen
  • Previous experience of order delivery coordination within a warehouse based rental and/or retail environment
  • Proven IT skills including the use of Microsoft Office (Outlook, Word, Excel), CRM, and order booking/ sales systems


  • Technical knowledge of entertainment technology products and solutions

Personal Competencies and Behaviours

  • Appropriate personal presentation with a confident, courteous, and friendly manner
  • A determined and fastidious drive to follow all sales opportunities and tasks through to completion
  • Exemplary attention to detail and accuracy
  • Deadline conscious and highly organised with the ability to prioritise and multi-task
  • Excellent time management and planning skills
  • Process driven with the ability to recognise where and when to adapt
  • Ability to interact effectively, relate to others, and work as a member of a team
  • Willing and flexible approach with the ability to work on own initiative
  • Maintain WL confidentiality at all times
  • An awareness of health and safety policies, risk assessments and proactivity in implementing them
  • To carry out your duties/responsibilities in a manner that reflects the Core Values of White Light at all times

Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. ­

To apply, please email your CV and covering letter with salary expectations to