24/07/2019 14:07 HRS

White Light Logo CMYK (2015)

Job Description and Personal Specification

Job Title:                                Service Technician (Audio)

Department:                          Tech Service

Responsible to:                     Tech Service Manager

Hours:                                    40 hour week over 7 days

Role Summary

This role would suit an individual who is both competent and has previous experience in servicing and repairing a wide variety of Audio equipment. Site visits to service/repair equipment are a part of this role so on-site experience is essential. Strong technical skills are required together with the ability to quickly understand new or challenging equipment. Product training will be provided as appropriate however the ideal candidate will display a proactive approach with regard to improving their product knowledge and keeping up with technical trends within the industry. Working under pressure and to tight deadlines is an everyday reality in this role so a calm and organised manner is essential. Participation in the out of hours ‘on call’ rota is expected.

Key Duties and Responsibilities

  • To undertake pro-active and re-active service visits for fault finding and maintenance of equipment on clients’ premises
  • Carry out on site repairs on client equipment if practicable
  • Carry out bench repairs at SW19 on customer equipment.
  • Timely and accurate reporting for all service, maintenance and repair work carried out
  • Provide telephone support in answering technical questions for equipment and systems.
  • Participate in the call out rota to facilitate out of hours support to our contracted clients.
  • Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency.
  • To ensure all equipment is serviced in a manner that complies with all safety and other electrical legislation.
  • To follow procedures as laid out by the Tech Service Manager and WL as a whole at all times.
  • To liaise with account handlers on the feasibility and availability of replacement equipment for hire to our service customers.
  • Assist colleagues with general warehouse duties including the assistance of other departments/divisions of WL
  • To ensure that Health & Safety guidelines and policies are adhered to at all times.

Technical Skills

  • A full operational and technical knowledge of audio systems and system components (analogue and digital) is essential along with a demonstrable ability to apply this knowledge. This includes but is not limited to consoles, microphones, speakers, amplifiers, transmission and receive equipment, Media Players and audio processors.
  • A good understanding of audio networking protocols including AoIP (Dante), with a solid understanding of both hardware and software components.
  • An ability to program a digital audio consoles to meet customer specifications (routing, recording settings, EQ and auxiliary outputs)
  • A good technical knowledge of integrated AV Systems with a technical background within the AV industry.
  • Good working knowledge of video systems and system components (e.g. scalers, routers, media players) an advantage.
  • IT / Networking skills.
  • Excellent fault finding skills and an ability to think laterally
  • Good use and understanding of test equipment and tools
  • Good soldering skills
  • Experience of Portable Appliance Testing desirable
  • Ability to work at height
  • Current PASMA, IPAF and ECS card desirable
    • Full clean driving license desirable
  • Strong customer-focus and understanding of the sensitivities of working on a client’s site.

Personal Competencies and Behaviours

  • Literate and Numerate
  • Ability to interact effectively at all levels, relating to others and working as a member of a team.
  • Deadline conscious
  • Able to follow detailed instruction and carry out tasks accurately and unsupervised
  • Excellent attention to detail
  • Good written and verbal communication skills with a polite and friendly manner when dealing with internal and external customers and suppliers.
  • Good time keeping and attendance record

White Light Key Policies and Core Values

  • Maintain WL confidentiality at all times
  • To represent the company in a courteous and appropriate manner in all circumstances
  • To follow correct procedures at all times and to follow the policies laid out in the staff handbook
  • Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
  • To carry out your duties and responsibilities in a manner that reflects the White Light Core Values of  dependability, knowledgeability, friendliness, adaptability, customer focus and honourability at all times.

Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. ­

Full Enhanced Disclosure and barring checks will be carried out.

To apply, please send your CV and covering letter with salary expectations to