Job Description

Overall Purpose 
The role’s main purpose is to serve customers over the telephone, email, and internet. In particular, you will need to assist customers with problems as necessary and working as part of the Sales and Customer Services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Key Duties 
• To ensure orders for customers are raised promptly and accurately.
• To respond to emailed orders and enquiries as necessary.
• To ensure complaints and issues raised by customers are quickly resolved.
• To liaise with couriers regarding customers’ orders.
• To receive and deal with incoming calls to the company.

Person Specification 
The successful candidate will have demonstrable experience and interest in the theatre, live and recorded entertainment industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone-based role so candidates must be able to communicate effectively with customers over the phone and deliver a high standard of customer service.
The department can get very busy so the ability to work effectively when under pressure is essential.
Applicants must have the right to work in the UK.

Rate of Pay 
A starting rate of £14.76 per hour is offered.

Period of Contract/Hours 
This is a fixed-term, full time contract ending on 11th December, including a three-month probationary period.
The standard working week is 37.5 hours, 8:30am – 5pm, Monday to Friday.
Overtime is paid at time and a half once forty hours have been worked.

Employee Benefits
Holiday: Employees working a five-day week are entitled to 28 days’ annual leave per calendar year, inclusive of bank and public holidays. After completing one full calendar year of continuous employment, full-time employees receive one additional day of holiday per year of service, up to a maximum of 33 days including bank and public holidays.

Pension: Workplace pension and salary sacrifice pension scheme.

Location
DA2 6QL Dartford

Apply To
Please apply in writing to talia.scholar@flints.co.uk with a covering letter and CV.

Closing date: 12pm, 20th February 2026.

We will be looking to hold interviews on either Thursday 26th or Friday 27th February.
Please let us know if you require any reasonable adjustments during the recruitment process. Interviews are typically conducted via Zoom; however, if you are unable to attend remotely and need an in-person interview, please inform us.

Company Profile
Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers, and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television, and marine industries.
Flints is an equal opportunities employer and welcomes applications from all backgrounds.

Apply via www.flints.co.uk