- IMPORTANT INFORMATION AND WHO WE ARE
- THE DATA WE COLLECT ABOUT YOU
- HOW IS YOUR PERSONAL DATA COLLECTED
- HOW WE USE YOUR PERSONAL DATA
- DISCLOSURES OF YOUR PERSONAL DATA
- INTERNATIONAL TRANSFERS
- DATA SECURITY
- DATA RETENTION
- YOUR LEGAL RIGHTS
- Moore Blatch LLP (OC335180);
- Moore Blatch Resolve LLP (OC335183);
- Aspire Law LLP (OC390992);
- Calvert Smith and Sutcliffe Limited (09606657);
- Lawinvest Limited (07477877);
- MB Nominees Limited (03765732);
- MB Secretaries Limited (04813248);
- MB Propman Limited (05377706);
- Moore Blatch Limited (02693831);
- Moore Blatch Services Limited (07124916);
- My Claim Limited (07825744); and
- Property Reclaim.com Limited (08095195).
- Identity Data includes first name/s, maiden name, last name, user name, photographic identification, client matter number or similar identifier, marital status, title, date of birth and gender. Identity data also includes information about your Professional Identity such as your job title, email address, phone number and addresses, your professional experience and previous job roles and responsibilities.
- Contact Data includes billing address, delivery address, email address and telephone/ mobile numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments, invoices and bills to and from you and other details of matters you have engaged us to deal with or goods or services we have purchased from you.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, our local area networking facilities (including WiFi) and other services.
- Marketing and Communications Data includes your preferences in receiving marketing communications and information from us and our third parties and your communication preferences. We also record when you receive and read marketing communications from us and we use this information to improve the quality of our marketing services and provide you with information that is more relevant to you.
- Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership or information about your health and genetic and biometric data. We only use this data where we are required to do so for legal or regulatory purposes or where it is necessary for a specific service we are providing to you.
- Direct interactions. You may give us your Identity, Professional Identity, Contact, Financial, Marketing and Communications, Profile, Usage, Technical and Special Categories Data by filling in forms, through electronic platforms which we offer or which we have agreed with you to use, by corresponding with us by post, email or otherwise, by speaking to us in person or over the telephone. This includes personal data you provide when you:
- contact us or engage us in relation to our services;
- provide instructions to us for the performance of any contract for our services to you;
- create an account on our website;
- give us your business card at an event or a meeting;
- leave your name and contact details with our switchboard or at the reception of one of our offices;
- give us your personal data via an electronic platform which we offer or which we have agreed with you to use (such as a document sharing platform, telephone conference system or an electronic billing platform);
- subscribe to our communications or publications;
- request specific materials or information to be sent to you, either through submitting an online form or otherwise;
- register to attend a Moore Blatch event or otherwise participate in our seminars and other events;
- apply to work at Moore Blatch;
- enter a survey; or
- provide us with feedback.
- Third parties. We may receive Identity, Professional Identity, Contact, Financial, Usage, Marketing and Communications, Technical and Special Categories of personal data about you from various third parties as set out below:
- When we provide our client services or other parties send us your personal data so that we can provide those services;
- Identity and Contact Data from online service providers for the purposes of carrying out our anti-money laundering and other background checks and confirming your identity;
- When you provide your personal data to a recruitment agency or other third parties for the purposes of sharing it with us for recruitment activities;
- From analytics providers such as Google and Hubspot;
- We receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
- When we communicate with care homes, nursing homes, care agencies or supported living in relation to you or on your behalf;
- When we communicate with governmental or regulatory organisations (such as HM Revenue and Customs, the Court of Protection, Office of the Public Guardian, Adult Services or the Probate Registry) in relation to you or on your behalf; or
- When you provide your personal data to a charity for the purposes of sharing it with us so that we can contact you in relation to our services.
- Publicly available sources. We may receive Identity, Professional Identity, Contact, Financial and Technical data about you from various third parties and public sources as set out below:
- Identity and Contact Data from publicly availably sources such as Companies House, the Land Registry, the Electoral Register, the Office of the Public Guardian, charities, law firms, chartered accountants.
- Public registers of sanctioned persons and entities (such as, HM Treasury in the UK).
- Other public sources, including services that are accessible via the internet which you are using for professional networking purposes such as Linked-In.
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and provided your interests and fundamental rights do not override those interests;
- Where we need to comply with a legal or regulatory obligation;
- Where we need to process personal data where it is necessary to protect vital interests of yourself or another individual; or
- Where you have given us your consent or explicit consent to process your data. Where we rely on your consent as the legal basis for processing your personal data you have the right to withdraw your consent at any time. Please see this Section 4 (Opting out) for information on how to opt-out of receiving marketing communications.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new client||(a) Identity(b) Contact||Performance of a contract with you|
|To perform contractual obligations for you, manage payments, fees and charges, and collect and recover money owed to us.||(a) Identity(b) Contact(c) Financial (d) Transaction (e) Special Categories||(a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us)(c) Explicit consent (d) Necessary to protect the vital interests of the data subject or of another person natural person where the data subject is physically or legally incapable of giving consent. (e) Necessary for the establishment, exercise or defence of legal claims|
|To comply with regulatory requirements that apply to our business||(a) Identity(b) Contact(c) Financial (d) Transaction||(a) Performance of a contract with you(b) Necessary to comply with our legal obligations(c) Necessary for our legitimate interests (to recover debts due to us)|
|To enable you to partake in a competition or complete a survey||(a) Identity(b) Contact(c) Profile (d) Usage (e) Marketing and Communications||(a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how clients use our services, to develop our services and grow our business)|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity(b) Contact(c) Technical||(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation|
|To deliver relevant website content, information and publications to you and measure or understand the effectiveness of the information and publications we make available to you||(a) Identity(b) Contact(c) Profile (d) Usage (e) Marketing and Communications (f) Technical||Necessary for our legitimate interests (to study how clients use our services, to develop our services, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, services, marketing, customer relationships and experiences||(a) Technical(b) Usage||Necessary for our legitimate interests (to define types of clients for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about services that may be of interest to you||(a) Identity(b) Contact(c) Technical (d) Usage (e) Profile||Necessary for our legitimate interests (to develop our products/services and grow our business)|
|To deal with your enquiry for legal services||(a) Identity(b) Contact(c) Marketing and Communications||Necessary for our legitimate interests (to ensure the relevant department or team is able to contact you in relation to your enquiry)|
- Necessary for our legitimate interests, our client’s legitimate interests or those of another third party; or
- Necessary to comply with our legal or regulatory obligations.
- Internal Third Parties. Other companies in the Moore Blatch group acting as joint controllers or processors and who are based in the United Kingdom.
- External Third Parties.
- Service providers acting as processors based in the UK who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including accountants, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
- Third parties providing services for the performance of our contract with you including, medical experts, professional advisers such as those listed immediately above, agents, barristers, surveyors, and official agencies such as the Courts.
- Various third parties and public sources such as Companies House and the Land Registry which we may disclose personal data relating to you in relation to your matter.
- HM Revenue & Customs, the Solicitors Regulation Authority, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Fraud, anti-money laundering and law enforcement agencies acting as processors or joint controllers based in the UK, or abroad, as required by law.
- Information service providers acting as processors based in the UK who provide identity verification services for anti-money laundering purposes.
- Assessing bodies such as Lloyds Register Quality Assurance, The Law Society, acting as processors or joint controllers based in the UK who provide assessment eligibility services to relevant standards.
- The Legal Aid Agency acting as processors or joint controllers based in the UK for the purposes of public funding.
- Other third party sub-contractors, not referred to under External Third Parties, who provide services for us and/or help to provide services to you. In the event that we use sub-contractors who have access to your personal data, we ensure that there are contractual terms in place to ensure that they only process personal data to the extent that we instruct them to do so in writing and there are suitably worded confidentiality and data protection clauses in all such contracts.
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. To comply with anti-money laundering legislation where we have been required to report knowledge or suspicion of money laundering or terrorist activities to the relevant agency we will not normally be able to inform you of the non-erasure of that information as the law prohibits us from doing so.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.