Job Description

ABOUT THIS ROLE

As a key member of the Trafalgar Theatres’ Central Operations’ Team the role of Venues FM Support Manager, working directly with the Asset & Property Manager and the Group Facilities Manager, is vital to the success of our business. The postholder will ensure that our buildings and facilities are resilient, compliant and well maintained to support all venue activity and operations.

In particular the role will provide proactive, flexible, and hands-on facilities management support across our portfolio of theatres and entertainment venues. The role will ensure that all sites are safe, compliant, efficiently maintained, and fully operational to deliver exceptional customer and visitor experiences.

You will work closely with venue teams, supporting asset performance, statutory compliance, preventative maintenance, and rapid response to operational needs across multiple sites.

KEY RESPONSIBILITIES

Facilities & Maintenance

• Working with Venues’ buildings and technical managers, deliver a proactive planned preventative maintenance (PPM) programme relevant to each venue
• Support reactive maintenance through rapid coordination of contractors and suppliers to minimise risks arising from business interruption.
• Ensure all building systems (HVAC, electrical, mechanical, life safety) operate effectively
• Monitor asset condition and lifecycle planning, recommending upgrades and replacements
• Maintain up-to-date asset registers across all venues
• Support digital systems (CAFM systems, compliance platforms) in relation to implementation, asset tagging and for reporting and scheduling
• Multi-Site Support
• Travel regularly between venues to support local teams with facilities expertise
• Provide hands-on troubleshooting and operational support
• Act as a mobile specialist resource to resolve complex issues quickly and efficiently
• Ensure consistent standards and the implementation of shared best practice across all venues

Compliance & Health & Safety

• Ensure venues comply with all statutory regulations and industry standards, including, for example:
• Fire safety
• Electrical safety (EICR, PAT testing)
• Gas safety
• Water hygiene (Legionella)
• Asbestos Management
• Maintain robust compliance records and documentation
• Support risk assessments and method statements (RAMS)
• Assist venue teams in audit preparation and inspections
• Ensure best practice and value for money from contractors and ensure that they work safely and in line with site procedures

Other

• Provide support for the group’s environmental and sustainability policy and strategies, from an asset management perspective, to drive carbon impact and energy reduction initiatives.
• Create and maintain collaborative and supportive working relationships with the venues and our key external stakeholders and partners.
• Contribute to Facilities Management procurement strategies and benchmarking

ABOUT YOU

Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and third-party clients) you’ll be energetic, proactive, results-focussed and creative in your approach.

You’ll be resilient, able to communicate clearly and excellent at forming working relationships with others.

Proven experience in facilities management within theatres, live events, entertainment venues, or complex public-facing environments
Experience managing multi-site operations or mobile FM roles
Strong knowledge of building systems maintenance and statutory compliance
Experience managing contractors and service providers
Demonstrable experience in PPM planning and reactive maintenance coordination

Apply via ce0558li.webitrent.com