Job Description

The Service Technician Team Leader plays a key role in delivering exceptional servicing, commissioning, and technical support for cutting edge lighting and integrated system installations across the Broadcast, Leisure, Corporate, and Entertainment sectors. You will collaborate closely with colleagues and customers to ensure that every service experience reflects our commitment to technical excellence, reliability, and innovation.

Working alongside the Technical Services Manager, you will help monitor and elevate the technical quality, consistency, and commercial performance of service activities across all projects. While this role does not include line management responsibilities, it places you at the centre of technical leadership, knowledge-sharing, and process development—making it ideal for someone eager to influence standards and drive continual improvement within a fast moving technical environment.

Technical Leadership & Service Delivery
– Plan and lead on site service operations in partnership with the Technical Service Manager, ensuring a smooth, professional, and customer focused experience
– Deliver expert technical support both on site and remotely, with a strong emphasis on ETC consoles, networking, and dimming systems across both modern and legacy product ranges
– Support the creation, refinement, and implementation of service methodologies, technical procedures, and service guides to drive consistent quality and efficiency

Training, Development & Knowledge Sharing
– Monitor relevant external training opportunities and proactively identify courses that will enhance the skills and future-readiness of the service engineering team
– Support the development and delivery of internal training programmes to ensure knowledge is shared effectively across the wider WL technical teams
– Act as an early tester and adopter of new departmental processes, providing structured feedback and helping embed improvements

Quality Assurance & Continuous Improvement
– Review site reports and gather lessons learned insights to inform future engineering solutions and strengthen service standards across projects
– Participate in weekly or bi weekly management meetings to provide updates, raise observations, and contribute technical recommendations
– Collaborate with the Technical Support Manager to oversee bench repair workflow and quality, helping maintain high standards of workmanship

Operational & Project Support
– Assist the Technical Service Manager in preparing RAMS and service plans for upcoming site activities
– Support the accurate and timely creation of service report documentation
– Attend installation handover visits to ensure continuity between installation and service phases
– Help maintain excellent housekeeping standards across the workshop, ensuring cleanliness, organisation, and appropriate stock levels

Cross Team Collaboration
– Provide wider technical support across WL, contributing to team meetings, technical reviews, and cross department problem-solving
– Engage proactively with company-wide technical discussions, offering your expertise to help shape robust, scalable engineering solutions

Apply via www.whitelight.ltd.uk